Work with us, in a career that matters

About the role

An exciting opportunity is available for an experienced Senior Client Services Officer to support Community Services through high‑quality administration, NDIS billing and data integrity.

This role is ideal for someone with experience in client services, administration or NDIS billing who enjoys working with systems, stakeholders and operational teams to ensure services are accurately recorded, claimed and supported.

In this role, you will:

• Facilitate NDIS billing and data flow from service delivery through to claiming using the Customer Management System (CMS)
• Review, investigate and resolve billing rejections, escalating complex issues as required
• Provide client services and administrative support to the Community Services leadership team
• Engage with internal stakeholders to ensure accurate and timely service delivery records
• Maintain data integrity across CMS, Skedulo and internal tracking tools
• Coordinate and provide support and training to staff on how to use Skedulo plus/complete CC jobs
• Produce high‑quality documentation and undertake quality control activities
• Accurately update and maintain customer and service records
• Support continuous improvement in NDIS billing, administration processes and system use
• Assist with quoting for services
• Scheduling meetings and taking minutes

About you

You will bring:

• Experience in a Senior Administration, Client Services or Billing Officer role
• Experience or exposure to the NDIS or disability sector (highly regarded)
• Strong administrative skills with excellent attention to detail
• Highly developed communication and interpersonal skills
• Confidence working across systems including CMS, Skedulo or similar platforms
• Ability to manage competing priorities and meet monthly billing deadlines
• Strong time management, organisational and problem‑solving skills
• Proficiency in Microsoft Office
• Strong alignment with Ability WA values and a collaborative approach

Tertiary qualification or equivalent is desirable.

What we offer

At Ability WA, our people are supported to grow their careers in a values‑driven and inclusive environment.

• Salary packaging up to $18,550 (non‑profit benefits)
• Paid parental leave and return‑to‑work incentives
• Professional development and career progression opportunities
• Flexible working arrangements
• A supportive and collaborative team culture
• Strong employee voice and feedback culture

Employment requirements

Successful applicants must hold or be willing to obtain:

• National Police Clearance
• NDIS Worker Screening Check
• NDIS Worker Orientation Module
• Current Driver’s Licence
• COVID‑19 Vaccination (as applicable)

How to apply

If you’re an experienced Senior Client Services or Administration professional looking to make a meaningful impact in the disability and NDIS sector, we’d love to hear from you.

Click Apply and submit your resume and a cover letter outlining your suitability.

📅 Applications close: Friday 22 May 2026

Questions?

For more information about this role, please contact:

Sarah Niemann
Admin Coordinator
📧 Sarah.Niemann@abilitywa.com.au
📞 1300 106 106

Who is Ability WA and what makes us stand out?

We began in 1951 as a small group of parents who formed an organisation looking for an innovative way to access care and support for their children with Cerebral Palsy. Today, we are recognised as one of WA’s leading disability service providers. Our sector has changed a lot over the years, and we have too. What remains the same is our dedication to our customers and our staff. 

‘We reserve the right to extend or withdraw this advertisement prior to the closing date.’

Ability WA is committed to empowering all people to realise their abilities and thrive in their communities. We embrace the unique strengths of every person within our organisation and welcome people of all backgrounds, abilities, gender identities, ethnicities and cultures as we continue to grow our diverse workforce.