Work with us, in a career that matters

About the Position

As a Team Coordinator, you will connect and engage with stakeholders, customers, and employees while leading a team of Employment Support Officers who provide exceptional employment support and training.

Your primary duty is to ensure a high-quality customer service experience through effective guidance and skill development.

This is a Full-Time position based in our Malaga and Murdoch offices.

Key Responsibilities

• Oversee relationships between customers and Employment Support Officers, ensuring quality and compliance.
• Promote collaboration with internal and external stakeholders.
• Track performance metrics to identify training needs and optimise worker availability.
• Liaise with stakeholders to understand customer needs and goals.
• Maintain a tailored support roster utilising various funding sources.
• Stay updated on industry best practices for employment support.
• Conduct performance assessments and provide team guidance.

Benefits

We offer a supportive culture with benefits including:

• Non-Profit Organisation Salary Packaging benefits up to $18,550
• Three Wellness Days
• Leave Loading and Parental Leave, bonuses for returning from parental leave, and an Employee Assistance Program.
• Flexible working arrangements

About You

To succeed in this role, you will need:

• Tertiary qualifications (or equivalent) relevant to the role.
• Significant experience in a similar role.
• Strong team management skills preferably with Support Workers or Employment Officers.
• A proven track record of achieving continuous improvement outcomes.
• Solid understanding and commitment to the principles of the NDIS, NSDS, and the Community Inclusion and Quality & Safeguarding Framework.
• Strong alignment with and commitment to Ability WA’s values.
• A collaborative approach toward Ability WA’s purpose and strategic initiatives.
• A commitment to promoting a safe work culture in compliance with Work Health & Safety policies.

Essential Requirements

To be considered for this role, you will need the following:

• Full Australian Working Rights.
• National Police Clearance (issued within the last six months).
• Valid ‘C’ Class Driver’s Licence.
• Working With Children Check (or willingness to obtain).
• NDIS Worker Screening Clearance (or willingness to obtain).
• COVID-19 Vaccination.

At Ability WA, we are dedicated to finding the right individuals to join our team. We encourage you to apply even if you do not meet 100% of our selection requirements.

To Apply

If you like what we’re about and think you’ll be a good fit, we’d love to meet you!

Click apply to submit your application, including a resume and cover letter outlining your suitability for this position.

Questions?

Feel free to contact:

Kadj Veloo, Manager Employment Services, Kadj.Veloo@abilitywa.com.au

Applications closing date: Monday, 12 May 2025

Who is Ability WA?

We began in 1951 as a small group of parents who formed an organisation looking for an innovative way to access care and support for their children with Cerebral Palsy. Today, we are recognised as one of WA’s leading disability service providers. Our sector has changed a lot over the years, and we have too. What remains the same is our dedication to our customers and our staff.

‘We reserve the right to extend or withdraw this advertisement prior to the closing date’

Ability WA is committed to empowering all people to realise their abilities and thrive in their communities. We embrace the unique strengths of every person within our organisation and welcome people of all backgrounds, abilities, gender identities, ethnicities and cultures as we continue to grow our diverse workforce.