Application Analyst

Support and enhance the business applications that help Ability WA deliver services and achieve better outcomes for people with disability.

Working within the Information Services team, you'll partner with stakeholders across the organisation to support critical business systems, drive continuous improvement initiatives and contribute to technology projects that improve the way we work.

⏰ Full Time

💼 Permanent Role

📍 Based in Coolbinia

About the Role

As the Application Analyst, you will:

• Provide support, maintenance and enhancement of corporate and operational applications.
• Partner with stakeholders to identify business needs and translate requirements into effective system solutions.
• Analyse and document business processes, system changes and improvement opportunities.
• Provide second-level application support and assist in resolving complex system issues.
• Support system integrations, data extraction, migration and application customisation activities.
• Coordinate vendors and third-party providers to deliver system enhancements and support services.
• Contribute to ICT projects, system upgrades and continuous improvement initiatives.
• Ensure applications and system changes align with Ability WA's ICT strategy and governance requirements.
• Build strong working relationships with business system owners and key stakeholders across the organisation.

About You

You are a solutions-focused ICT professional who enjoys working with both technology and people to improve business outcomes.

You bring:

• Experience in business analysis, application support and/or ICT project delivery.
• Experience supporting business applications, including SaaS platforms and integrated systems.
• Knowledge of business process improvement and systems development methodologies.
• Experience working with databases and data management, with MS SQL knowledge highly regarded.
• Excellent problem-solving, stakeholder engagement and communication skills.
• The ability to manage competing priorities and work collaboratively across teams.
• Salesforce experience (desirable).
• Relevant qualifications in Information Technology, Business Systems or a related discipline, or equivalent experience.
• Right to work in Australia and ability to obtain required checks (NDIS Worker Screening, National Police Clearance, etc.).

At Ability WA, we care about finding the right fit. Even if you don't meet 100% of the selection criteria, we encourage you to apply.

Why Join Ability WA?

• Join a purpose-driven organisation making a meaningful difference in the community.
• Boost your take-home pay with salary packaging benefits up to $18,550.
• Flexible working arrangements.
• 3 wellness days per year.
• Access to an employee assistance program.
• Genuine and supportive team culture.
• Free parking.

Apply Now

If you're ready to support and enhance critical business applications while contributing to improved outcomes for people with disability, we'd love to hear from you.

Click apply to submit your resume and cover letter (maximum one page). Applications will be reviewed as received, so apply early!

Who is Ability WA?

We began in 1951 as a small group of parents who formed an organisation looking for an innovative way to access care and support for their children with Cerebral Palsy. Today, we are recognised as one of WA’s leading disability service providers. Our sector has changed a lot over the years, and we have too. What remains the same is our dedication to our customers and our staff.

We reserve the right to extend or withdraw this advertisement prior to the closing date.

At Ability WA, we take pride in having a diverse workforce and celebrate the individuality of all people. We strongly encourage applications from people with disabilities, Aboriginal and Torres Strait Islanders, the LGBTQIA+ community, people of all ages and diverse cultural and religious backgrounds.

Ability WA acknowledges the Traditional Owners and pays respect to their leaders – past, present and emerging.