Work with us, in a career that matters

About the Role

We are seeking a highly organised and analytical Administration Coordinator to lead a small team and oversee customer data management and billing processes across our Community Services business unit.

This pivotal role plays a key part in supporting day-to-day operations by ensuring the accuracy and integrity of customer data, enabling effective billing processes, and maintaining compliance with service agreements. You will work closely with internal teams including Finance, Business Analytics and Customer Engagement to optimise systems, strengthen processes, and support operational performance.

💼Full Time, 6-month Fixed Term Contract from 22nd June 2026

📍Based in Coolbinia

In this role, you will:

• Be the go‑to person for Customer Management System (CMS) data and related matters within the business unit
• Support and guide team members through CMS training and ongoing system support
• Oversee customer billing data, investigate rejections, and proactively address data quality issues
• Identify opportunities to improve processes and contribute to continuous improvement initiatives
• Coordinate internal audits, policy reviews, and communicate procedural updates
• Respond to a range of customer and stakeholder enquiries with a solution‑focused approach

About You

You’ll bring a strong mix of technical capability, organisation, and people skills, including:

• Experience and/or a relevant qualification in administration, data management, or a similar analytical role
• The confidence to lead, support, or coordinate a small team (formal leadership experience is desirable but not essential)
• Strong communication and administrative skills with a customer‑focused mindset
• The ability to work independently, manage competing priorities, and meet deadlines in a changing environment
• Confidence using Microsoft Office and learning new systems

Compliance Requirements

Applicants will need to meet (or be willing to maintain) Ability WA’s standard compliance requirements, including a National Police Check, NDIS Worker Screening Check, valid ‘C’ Class driver’s licence, and completion of mandatory training modules.

Why Ability WA?

You’ll be part of a values-led organisation making a genuine impact in the disability sector.

• Boost your take-home pay with salary packaging benefits up to $18,550 
• 3 wellness days per year to prioritise your wellbeing
• Flexible hours + work from home options
• Leave loading, paid parental leave, return from parental leave bonuses
• Access to an employee assistance program 
• Opportunities to grow and develop your skills.
• Easy access to Yokine Reserve for refreshing walks (and the occasional dog pat)
• Free parking

Ready to Apply?

Click apply to submit your resume and cover letter (maximum one page). Applications will be reviewed as received, so apply early!

For questions, contact:

Sarah Niemann
Administrative Coordinator
📧 Sarah.Niemann@abilitywa.com.au

We reserve the right to extend or withdraw this advertisement prior to the closing date

At Ability WA, we take pride in having a diverse workforce and celebrate the individuality of all people. We strongly encourage applications from people with disabilities, Aboriginal and Torres Strait Islanders, the LGBTQIA+ community, people of all ages and diverse cultural and religious backgrounds.

Ability WA acknowledges the Traditional Owners and pays respect their leaders - past, present, and emerging