Work with us, in a career that matters

About the Position:

Ability WA is looking for an experienced Telecommunications Officer to join our team Full-Time.

As a Telecommunications Officer within Ability WA’s ICT Team, you will support all users of our telecommunications technology within the organisation. If you are passionate about building strong relationships with both internal and external stakeholders representing Ability WA, this is the opportunity for you.

In this role, you support and administer all aspects of telecommunications across the organisation, including:

• Provide technical support and maintenance for the VOIP PABX system, along with associated hardware and software.
• Manage the Mobile Device Management (MDM) platform by configuring and maintaining profiles, enrolling and disenrolling devices, and implementing updates for all organizational and Bring Your Own Device (BYOD) devices.
• Adhere to organizational financial processes and delegations when procuring devices.
• Keep accurate records of all telecommunications costs.
• Maintain an up-to-date asset register for all assets, tracking them from procurement to replacement and/or disposal.
• Respond to calls at the ICT Service Desk during scheduled hours and when on-call.
• Coordinate with external contractors, vendors, and suppliers as needed.
• Engage in proactive capacity planning to address future requirements that meet business needs.
• Develop and maintain management reports.
• Collaborate with relevant ICT staff to ensure Service Desk coverage during advertised hours.
• Oversee all organizational mobile devices from procurement to disposal.
• Participate in ICT projects as required.

Benefits:

• Our employees are deeply connected with our vision and work passionately to support our customers to achieve their goals.
• Along with a caring and values-drive culture, we have some great benefits:
• Non-profit organisation salary packaging benefits up to a maximum of $18,550
• 3 wellness days
• Leave loading, paid parental leave, return from parental leave bonuses and an employee assistance program
• Flexible working arrangements
• A genuine and supportive team culture

About You:​

• Demonstrated experience working in a similar role and/or significant progress or completion of relevant qualifications.
• Substantial knowledge of communications technology (both voice and data); mobile device management platforms and mobile devices.
• Good written and verbal communication skills.
• Good time organisational and time management skills and the ability to recognise priorities.
• Ability to effectively contribute to the team's aspirations and performance; and to work independently as required.
• Strong alignment & commitment to Ability WA’s Values.
• Committed to working collectively towards
• Ability Centre purpose and strategic initiatives.
• Has the right to work in Australia with the ability to obtain a National Police Check.
• Current "C" class driver’s license
• National Police Clearance no older than 6 months,
• Current Driver’s Licence,
• NDIS Workers Orientation Module,
• NDIS Worker Screening check
• COVID-19 Vaccination Certificate

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To Apply:

If this sounds like the role for you, we would love to meet you!

Click APPLY to submit your application including an up-to-date Resume and Cover Letter outlining how you are right for this position.

Questions?

Feel free to contact:

Aidan Holmes, Acting Chief Information Officer, Aidan.Holmes@abilitywa.com.au

Applications closing date: Friday 31 January 2025

Who is Ability WA?

We began in 1951 as a small group of parents who formed an organisation looking for an innovative way to access care and support for their children with Cerebral Palsy. Today, we are recognised as one of WA’s leading disability service providers. Our sector has changed a lot over the years, and we have too. What remains the same is our dedication to our customers and our staff.

‘We reserve the right to extend or withdraw this advertisement prior to the closing date’

Ability WA is committed to empowering all people to realise their abilities and thrive in their communities. We embrace the unique strengths of every person within our organisation and welcome people of all backgrounds, abilities, gender identities, ethnicities and cultures as we continue to grow our diverse workforce.