Work with us, in a career that matters

Make a meaningful difference every day

At Ability WA, we believe everyone deserves the opportunity to live a fulfilling life of choice, connection and purpose. We’re looking for an experienced Service Coordinator who is passionate about person‑centred practice and ready to play a key role in supporting customers and their families to achieve what matters most to them.

About the role

As a Service Coordinator, you’ll build strong, trusted relationships with customers and their families, acting as their primary point of contact for core support services. You’ll oversee the coordination of supports, ensure services align with customer goals and funding, and work collaboratively across internal and external providers to deliver high‑quality outcomes.
This is a hands‑on, people‑focused role where no two days are the same — perfect for someone who enjoys juggling priorities while keeping customers at the heart of every decision.

How you’ll make a difference
In this role, you will work alongside customers to choose how their NDIS funding is used, ensuring services reflect individual choice, goals and available funding. You’ll also play a key role in maintaining quality, safety and continuous improvement across service delivery.
Your day‑to‑day responsibilities will include:

• Acting as the primary liaison for customers and their families
• Delivering and role‑modelling exceptional customer service
• Providing quality practice leadership, guidance and coaching
• Facilitating, maintaining and reviewing Customer Support Plans and related documentation
• Supporting NDIS pre‑planning, goal progression, progress reporting and plan optimisation
• Monitoring plan utilisation and managing operating budgets and KPIs
• Managing rosters and customer funding packages efficiently and effectively
• Maintaining accurate and timely documentation, including CMS data integrity
  Reporting, managing and monitoring incidents, investigations and complaints with a strong focus on prevention and continuous improvement
• Participating in Quality & Safeguarding Commission activities

Why join Ability WA?

Our people are deeply connected to our purpose and genuinely passionate about supporting customers to achieve their goals. In return, we offer a supportive, values‑driven workplace with benefits that recognise and reward your contribution:

• Not‑for‑profit salary packaging up to $18,550
• 3 paid wellness days per year
• Leave loading and paid parental leave
• Employee Assistance Program
• Flexible working arrangements
• A genuine, collaborative and supportive team culture

About you:

To be successful in this role, you’ll bring both technical capability and a strong commitment to person‑centred practice.
You will ideally have:

• A tertiary qualification (or equivalent) in Health, Disability, Social Services, Behavioural or Sciences (desirable)
• Minimum 3 years’ experience supporting people with disability in a similar role and/or within a community organisation
• Strong understanding of contemporary disability practice, including active participation, supported decision‑making, self‑determination and citizenship
• Highly developed verbal and written communication skills, with the ability to engage a wide range of stakeholders
• Strong planning, organisational and problem‑solving skills
• Cultural awareness and sensitivity
• Sound understanding of the NDIS and the Quality & Safeguarding Framework
• A collaborative mindset and commitment to Ability WA’s purpose and strategic objectives

Mandatory requirements:

• Right to work in Australia
• Ability to obtain NDIS Worker Screening Clearance, National Police Check and Working with Children Check
• Current First Aid certificate
• Current ‘C’ Class driver’s licence
• COVID‑19 Vaccination Certificate
• Commitment to a safe work culture and WHS compliance

👉 At Ability WA, we value potential as much as experience — if you don’t meet every requirement but are passionate about the role, we strongly encourage you to apply.

Questions?

Feel free to contact: Shannon Fitzgerald, Manager Community Participation on 1300 106 106 or Shannon.Fitzgerald@abilitywa.com.au

Applications closing date: Friday 20 March 2026 11:59PM

Please note: this position may be filled prior to the closing date, as we will begin shortlisting candidates immediately.

Who is Ability WA?

Ability WA is committed to empowering all people to realise their abilities and thrive in their communities. We embrace the unique strengths of every person within our organisation and welcome people of all backgrounds, abilities, sexual orientations, gender identities, ethnicities and cultures as we continue to grow our diverse workforce.

We reserve the right to extend or withdraw this advertisement prior to the closing date.

Ability WA focuses on sourcing high calibre candidates through direct recruitment campaigns. Please do not send unsolicited agency CVs or contact Ability WA staff regarding unsolicited CVs.