Work with us, in a career that matters

About the position

As an IT Officer at Ability WA, you will provide customer-focused support by assisting end-users with their queries and managing various aspects of the ICT environment. You will collaborate closely with your team to efficiently resolve basic issues and support larger projects within Ability WA.

As an ICT officer, you will:

• Support day to day administration of ICT Service Desk, including on-site/off-site attendance. 
• Assisting with hardware and software tracking/record maintenance.
• Assisting with Active Directory management including user maintenance, group maintenance, folder access security administration – Level 1.
• Provide customer focused support to staff, including on-site/off-site attendance.
•  Provision of direct support and assistance to all Ability WA users
• Assist with set up/decommission of desktops, laptops, and printers etc. under supervision/direction.

Benefits

Our employees are deeply connected with our vision and work passionately to support our customers to achieve their goals.

Along with a caring and values-drive culture, we have some great benefits:

• Non-profit organisation salary packaging benefits up to a maximum of $18,550
• 3 wellness days 
• Leave loading, paid parental leave, return from parental leave bonuses and an employee assistance program
• Flexible working arrangements
• A genuine and supportive team culture

About You

What we’ll need to help kick-start your journey with us:

• Relevant IT qualifications (Microsoft Certified Desktop Support Technician MCDST and A+ Certificate or equivalent or Cert IV  in Technology). 
• Experience in providing customer support services.
• Well-developed communication and interpersonal skills, including liaison with persons at all levels.
• Good time management and organisational skills combined with a capacity to prioritise workload.
• Experience with hardware (computers), programs (software) and communication (voice and data) equipment.
• National Police Clearance no older than 6 months, Current Driver’s Licence, NDIS Workers Orientation Module, NDIS Worker Screening check and COVID-19 Vaccination Certificate

At Ability WA, we care about finding the right people to join us hence encourage you to apply even if you don’t meet 100% of our selection requirements.

To Apply

If you like what we’re about and think you’ll be a good fit, we’d love to meet you!

Click apply to submit your application including a resume and cover letter outlining your suitability for this position.

Questions?

Feel free to contact:

Aidan Holmes, Acting Chief Information Officer, Aidan.Holmes@abilitywa.com.au

Applications closing date: Friday 31 January 2025

Who is Ability WA?

We began in 1951 as a small group of parents who formed an organisation looking for an innovative way to access care and support for their children with Cerebral Palsy. Today, we are recognised as one of WA’s leading disability service providers. Our sector has changed a lot over the years, and we have too. What remains the same is our dedication to our customers and our staff.

‘We reserve the right to extend or withdraw this advertisement prior to the closing date’

Ability WA is committed to empowering all people to realise their abilities and thrive in their communities. We embrace the unique strengths of every person within our organisation and welcome people of all backgrounds, abilities, gender identities, ethnicities and cultures as we continue to grow our diverse workforce