Work with us, in a career that matters

Opportunity​​

The Housing Engagement Coordinator engages with customers to match home and living support options for new and existing Ability WA customers. This role involves working with external stakeholders to help customers navigate their living choices, offering high-quality support from enquiry stage to moving in. We are looking for a passionate individual who can build strong referral networks, establish connections, and deliver a positive experience for our customers.

This is a Permanent Full Time role based in our Coolbinia Hub.

About the Position

As a Housing Engagement Coordinator, you will:

• Work with customers to achieve their home and living goals within Ability WA’s home and living options
• Maintain strong relationships with internal stakeholders including but not limited to Community Services, Corporate Services, Therapy Services and the Customer Engagement and Contact Teams
• Promote Ability WA as a preferred home and living supports service provider at events e.g. Expos
• Engage with SDA partners and key stakeholders in the establishment of new SDA homes.
• Liaise with internal and external therapy, and Support Coordination providers
• Work with Community Services teams to ensure the timely transition into Ability WA’s homes and safe service handover
• Preparation of intake assessment documentation, customer snapshots, Supported Independent Living Quotes, development of Rosters of Care (ROC) and house rosters, and customer risk assessments
  
  

About You

• Sound understanding of the disability sector & NDIS
• Strong communication and interpersonal skills
• Ability to develop and maintain relationships with key stakeholders
• Demonstrated experience in home and living support services in the disability sector or relevant experience
• Strong attention to detail and committed to continuous improvement
• Well-developed computer skills and strong proficiency with the MS Office Suite
• Relevant tertiary qualification is desirable
• Current (or willing to attain): Working with Children Check, National Police Clearance of no older than 6 months, Current Driver’s Licence, NDIS Workers Orientation Module, NDIS Worker Screening check, COVID-19 Vaccination Certificate and Current First Aid Certificate

At Ability WA, we care about finding the right people to join us hence encourage you to apply even if you don’t meet 100% of our selection requirements.

​Benefits

Our employees are deeply connected with our vision and values and work hard to support our customers to achieve their goals.

Along with a caring and values-drive culture, we have some great benefits:

• Non-profit organisation salary packaging benefits up to a maximum of $18,550
• Three wellness days, leave loading, paid parental leave, return from parental leave bonuses and an employee assistance program.
• Flexible working arrangements
• A genuine and supportive team culture
• A strong employee listening culture which provides regular opportunities to provide your feedback about life at Ability WA which is used to make improvements to our organisation.

To Apply

If you like what we’re about and think you’ll be a good fit, we’d love to meet you! Click apply to submit your application including a resume and cover letter outlining your suitability for this position.

If you have any questions, please feel free to contact Sarah Turbutt, Housing Engagement Manager, sarah.turbutt@abilitywa.com.au

Applications closing date: 5th February 2025 11:55PM

Ability WA is committed to empowering all people to realise their abilities and thrive in their communities. We embrace the unique strengths of every person within our organisation and welcome people of all backgrounds, abilities, gender identities, ethnicities and cultures as we continue to grow our diverse workforce. 

‘We reserve the right to extend or withdraw this advertisement prior to the closing date’

Ability WA focuses on sourcing high calibre candidates through direct recruitment campaigns. Please do not send unsolicited agency CVs or contact Ability WA staff regarding unsolicited CVs