Work with us, in a career that matters

An exciting opportunity has arisen to join Ability WA as a Housing Engagement Coordinator.

This role plays a key part in connecting people with disability to home and living supports that align with their goals, preferences, and support needs. Working as part of our Housing Team, you will support new and existing customers through every stage of their housing journey, from initial enquiry and assessment through to moving into their new home.

You will work closely with customers, families, referral partners, Support Coordinators, therapists, and Specialist Disability Accommodation (SDA) providers to deliver a positive onboarding experience while supporting the ongoing growth of Ability WA's Living Supports service.

About the Role

As a Housing Engagement Coordinator, you will:

• Engage directly with customers, families, guardians, and key stakeholders to understand home and living goals and identify suitable housing options.
• Support customers through the onboarding process, including assessing suitability and compatibility for Living Support vacancies.
• Develop and maintain strong relationships with SDA providers, Support Coordinators, therapists, referral partners, and other key stakeholders.
• Work closely with existing Living Supports customers to understand housemate preferences and optimise customer matching.
• Promote Ability WA's Living Supports services through networking opportunities, community engagement, and industry events.
• Collaborate with Community Services teams to ensure smooth customer transitions and safe service handovers.
• Support the Housing and Engagement Manager in establishing new Living Support sites prior to transition to operational teams.
• Contribute to achieving occupancy and growth targets across Ability WA's Living Supports portfolio.

Administration & Reporting

You will also be responsible for:

• Maintaining accurate customer records, databases, and documentation.
• Preparing intake assessments, customer profiles, Supported Independent Living (SIL) quotes, and Rosters of Care (ROC).
• Monitoring key performance indicators, including occupancy rates and vacancy management.
• Supporting continuous improvement initiatives and administrative processes across the Housing Team.

About You

To be successful in this role, you will bring:

• Strong communication and interpersonal skills, with the ability to engage effectively with a diverse range of stakeholders.
• A positive, confident, and collaborative approach.
• Demonstrated experience within the NDIS environment, including NDIS quoting and funding arrangements.
• Experience in Living Supports, disability services, community services, customer engagement, or a similar role.
• Proven ability to develop and maintain productive relationships with customers, families, referral partners, and strategic partners.
• Strong attention to detail and a commitment to continuous improvement.
• Well-developed computer skills and proficiency in the Microsoft Office Suite.
• Relevant tertiary qualifications in a related field (desirable).
• A strong alignment with Ability WA's values and commitment to our purpose and strategic initiatives.

Essential Requirements

• Current right to work in Australia.
• National Police Clearance (or ability to obtain).
• Current NDIS Worker Orientation Module.
• Current NDIS Worker Screening Check (or ability to obtain).
• Current and valid C Class Driver's Licence.

Why Join Ability WA?

At Ability WA, we are committed to supporting people to live the life they choose. You'll join a passionate and collaborative team dedicated to creating meaningful outcomes for customers while contributing to the future of disability housing and living supports.

How to Apply

Click Apply and submit your cover letter and resume outlining your suitability for the role.

For a confidential discussion regarding the position, please contact Sarah Turbutt at Sarah.Turbutt@abilitywa.com.au.

Applications close: Friday 4 December 2026.